FAQs

 

When should I order my invitations?

Save the Dates can be sent up to a year or more in advance. This allows guests time to make any necessary travel arrangements particularly if they have to travel. Wedding invitations are generally sent 3-4 months before your wedding with an RSVP date of a month before. We recommend ordering your invitations at least 6 months in advance.

Can I order a sample?

Yes, you can and we recommend ordering a sample prior to placing your order. Colours may vary on different monitors and a sample gives you the opportunity to view our handiwork in detail. Simply add a quantity of 1 to your cart and we will organise a personalised sample for you. All samples include unlimited electronic proofs before the final copy is made and sent to you. The lead time for a sample is approx. 10 days.

Can I change the colour of an existing design to suit my colour theme?

Yes. Every invitation is handmade, so to a certain extent we can change ribbon, card stock and paper colours. Please specify your colour preference when placing your order. Further design changes other than colour may effect the final price per piece.

Can you custom make something special for me?

We certainly can! We love to play with different designs and would love to make something unique for you! All we need are images of inspiration that you love and we can design your invitation and stationery that complements you and your special day. Pease visit our Custom Design page to find out more.

What style of printing do you offer?

At this time we only offer flat/digital printing. We can outsource letterpress and foiling to be done on our designs. Please contact us for a quote.

Is there a minimum order quantity?

There is a minimum order quantity of 20 for invitations, save the dates, place cards and gift tags.  If you require additional copies of your stationery after you have placed your order a small surcharge may apply for re-orders under the minimum order quantity.

Should you wish to initially order less than 20 invitations we are happy to oblige at an increased price per item. Please contact us for a quote.

Do you offer Payment Plans?

A minimum 50% deposit is required to place your order with the balance due on order completion. If you are checking out via our website but wish to part-pay, please contact us prior to checking out so that we can invoice you manually. 

How many invitation should I order?

The number of invitations you should order is not always the same as the total number of guests you are inviting. Many of your guests will most likely be a part of a couple or family and one invitation per couple/family is usually all that is required. We always recommend to order a few extra invites for any last-minute or forgotten guests. We recommend ordering 3-5 extra invites as spares. If however you do find that you didn’t order enough and you do need a few extra invites made at a later date we are happy to make extras for you, however a small surcharge may apply for re-orders. There may also be a waiting time due to other production commitments.

How do I place an order?

To place an order simply add the quantity of your designed invitation design to cart and we will contact you to arrange for you to fill in a form for wording and design personalisation. You will then receive an invoice and an electronic proof to review. Once your deposit has been received and the electronic proof has been approved, production can commence. For custom designs please contact us. You can visit our How to Order page for more details.

How long will it take to receive my order?

Please allow approximately 4-6 weeks for us to design, print, assemble and ship your invitations to you.  Lead times may change subject to our existing workload, volume of your order and receipt of all the required information from you. Your order is considered placed when you have approved your final proof in writing and your payment has been received.

We endeavour to do each job as quickly as possible and keep you updated on our progress along the way. We recommend you place your order up to 6 months in advance to save disappointment.

We may be able to offer a Priority Service if you require your invitations urgently. The priority fee is 25% of your total order (minus postage). We will reorganise our current work load, and if need be, have our staff work extra hours to have your order completed urgently. Please keep in mind however, that at times, the stock we require to complete your order may not be available. Please contact us prior to placing your order should you require our priority service.

Postage

We post all domestic orders via registered Australia Post or via Sendle. Postage costs for orders will vary depending on the size of your order and your location. Express post services are available on request. We take great care with our packaging to ensure that your invitations reach you in perfect condition. Paper Chic Boutique cannot be held liable for damage caused by third parties.  Shipping insurance is available at the request of the client.

Where are you located?

Paper Chic Boutique is located in Gladstone, Queensland, Australia. We offer our services Australia wide.

Do you have a Showroom?

We are an home-based business and our website is our showroom. Our Facebook and Instagram pages also show photos of our latest work. We work closely with you via phone, email or messenger to tailor your stationery to suit you. You can order a sample to view our handiwork in detail.

How do I Pay?

Payment is accepted via credit card, direct deposit or PayPal.  No cash/cheques.

Refunds/Exchanges

Due to the nature of the business where all items are hand-made and personalised to suit a customer’s requirements, all sales are final. We cannot issue a refund should you change your mind or cancel your order. It is the client’s responsibility to proof for spelling, grammar, names, content and layout etc. Paper Chic Boutique takes no responsibility for errors made by the customer.

If there is an error on our part, we are more than happy to discuss rectifying the problem in any way that we can at our expense. We will reprint any order and pay shipping charges when we have made a mistake.  If the mistake is an error made by the customer, the customer will be responsible for the cost of any reprinting and additional shipping.

Where can I read your full copy of Terms and Conditions?

View our Terms & Conditions here. Should you wish to place an order with us, you will be asked to accept our terms and conditions prior to any works being carried out.